Episode 5: What is Employee Experience?
In this episode, co-hosts Ron Landis and Jennifer Miller deconstruct employee experience. While many organizations have historically focused on employee engagement, there has been a shift to focus on the broader set of experiences employees have within their organization. This increased focus on the experience is in part due to the ongoing pandemic and the significant number of individuals leaving the workforce.
In this episode, we had conversations around these employee experience questions:
What is the employee experience?
Why is the employee experience important?
How do you measure employee experience within an organization?
What are some clear steps that HR professionals can take to measure their organization's employee experience?
Link to Full Employee Experience Episode
Key Takeaways:
The employee experience, sometimes abbreviated as EX, refers to all the ways an employee interacts with an organization —including both work-related tasks (“on tasks”) and non-work-related tasks (“off tasks”). The employee experience is a key factor in driving employee well-being and productivity as well as overall successful business performance. A recent survey by Willis Towers Watson found that more than 9 in 10 organizations stated enhancing the employee experience will be a priority in the next three years.
The employee experience can be measured and assessed using our four step data analytic process with the Employee Journey Mapping document as a guide. Check out our summary of the process here.
At the end of the episode, Jennifer and Ron recommend steps for folks just starting out in this space all the way to the more advanced HR professional.
